Shipping Policy

There are 2 shipping options;

1. If we have your order in your country warehouse;

Orders Processing Time; 1-2 Days (Mon to Saturday)
Delivery Time: 2-5 Days (Monday to Saturday)

2. If we do not have your order in your country warehouse;

Orders Processing Time; 1-2 Days (Mon to Saturday)
Delivery Time: 7-10 Days (Monday to Saturday)

We have fulfilment centres in 8 countries: United Kingdom, United States, Australia, Germany, Italy, France, Spain and China. After completing your purchase, your order will be delivered to you from our warehouse in your country, if we have in stock. If the product you have ordered is not available in our warehouse in your country, your order will be delivered from our warehouse in the country closest to you or to our warehouse in China where we produce and keep all of our products in stock.

The working days of our warehouses around the world are Monday to Saturday and after you have completed your purchase, your order will be processed on the next working day and will be prepared and shipped within 24-48 hours.

If the product you have ordered is found in our warehouse in your country, it will usually be delivered to your address within 2-5 days after your order is shipped.

If the product you ordered is not available in our warehouse in your country, it is usually delivered to your address within 7-15 days after it is shipped by express shipping method.

After your order is shipped, your tracking number will be sent to your e-mail address. After receiving the tracking number, you can track your order from Track Your Order section on our website.

Cancelling the Order

After receiving the order confirmation mail, you can contact us to cancel your order. If your order is still unshipped we will cancel your order. After your order is cancelled, the full amount will be refunded without any deduction. We cannot cancel the order If your order dispatched before you contact us. However, you can return your order within 30 days after receiving it. Please see our return policy page.

Changing the Address

After placing your order, you can request a change of address until your order is shipped. Unfortunately, after your order has been shipped, we cannot change any address. However, you can change your address by contacting the shipping company and asking for address change.

Lost Packages

In order to prevent the loss of your order, we send all orders with the obligation of delivery in return for sharing tracking number and signature of the receiver. However, in case your cargo is lost by the shipping company, we will refund the full amount you paid back to you. If your tracking number shows that your order has been delivered to your delivery address, we cannot process a refund due to loss.

NOTE: The delivery times we have stated above are estimated and although the majority of the orders are delivered within the delivery times we have specified, sometimes delays may be experienced depending on the performance of the shipping companies.

Contact us for any question:

info@ronashoes.com

WhatsApp Number: +44 7487 4444 87

4 Tweed Close L6 9JF Liverpool UNITED KINGDOM